Bilingual Customer Service Associate

  • Free
  • Published date: November 30, 2022
    • Texas, United States

Compensation:

$16 - $20 an hour

Job Type

Part- time/ Full-time

Shift & Schedule

5- 8-hour shift

Monday to Friday/ Saturday

Qualifications

High school or equivalent (Required)

Microsoft Office- (Excel experience preferred but not necessary)

Customer Service

Office Machines

Spanish & English (Bilingual) (Required)

English and Spanish (Required)

Excellent verbal and written communication skills

Well-groomed appearance and good personal hygiene

Must be able to pass a background check and drug screening

Full Job Description

Job Description:

This is an entry- level Service Associate position. To provide language translation, general administrative support, data entry, and assist customer needs while ensuring a high level of accuracy and honesty in service and satisfaction.

Responsibilities:

Answer incoming calls and transfer/direct to appropriate internal department personnel

Greet guests as they come in and offer refreshments

Provide information to customers about what to expect during their visit- intake forms, e-login

Will be required to translate conversations as needed

Resolve any customer issues or direct issues to management as needed

Follow up on all customer calls

Data entry

Required to follow-up on online inquiries

Excellent verbal and written communication skills

Ability to work in a fast-paced environment with minimal supervision

Critical thinking, problem solving, research skills and determination

Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring

Maintain front office appointments, payment, and visitor logs

Prepare client documents to mail out. Organize any customer correspondence such as invoices, letters, catalogs, etc.

Maintain front office and showroom clean and presentable

Miscellaneous administrative duties such as filling, scanning, maintaining/ordering office supplies, etc.

Other duties as assigned

Monday to Saturday

Benefits:

Employee discount

Paid overtime

Paid training

Complimentary refreshments daily

Professional development assistance

Performance Bonus

Regular Raises

Advancement Opportunity

Engaging Work Environment

Business Casual Dress Code

Jeans Fridays
Apply At MICONTAX.COM/VACANCIES Email: miconjobs@micontax.com
Reference : Bilingual Customer Service Associate jobs

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