Who we are

BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment and wealth management and investment services in 35 countries. As of Dec. 31, 2022, BNY Mellon had $44.3 trillion in assets under custody and/or administration, and $1.8 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). Additional information is available on www.bnymellon.com. Follow us on Twitter @BNYMellon or visit our newsroom at www.bnymellon.com/newsroom for the latest company news.

BNY Mellon Marketing & Communications

It’s an exciting time to join the BNY Mellon Marketing & Communications team. Our team is focused on delivering brand recognition, growth, increased client loyalty and employee engagement. We are a world-class, integrated marketing and communications organization, aligned around the needs our clients and the industry.

Role description

BNY Mellon is seeking a Global Communications Manager, who will be responsible for the development and implementation of strategic client communications to support overall strategy of the firm, spanning across regions and business lines.This individual will collaborate with stakeholders across the enterprise to manage the development and execution of communication plans in support of BNY Mellon’s key strategic corporate objectives, including business change, regulatory initiatives and individual line of business communications. Leveraging our global communications best practices, this individual will play a critical role in supporting client retention through providing clear and compelling communications to internal and external audiences designed to elevate the overall client experience.

Key responsibilities

Manage client communication assets from inception through execution, including writing/development of key messaging, driving communications processes and governance, securing approvals and execution of distribution to targeted audiences
Liaise with lines of business stakeholders to develop communications regarding operational updates, policy/procedural updates, product/service updates, corporate announcements, regulatory and change communications and more
Develop and implement strategic client communications plans to support critical client-impacting initiatives, regulatory change programs and strategic business change
Provide communications consultation, advising on optimal client outreach messaging, strategies, distribution channels and other tactics to increase engagement
Learn and master digital tools to prepare and distribute internal and external communications to targeted audiences
Collaborate with various internal teams to contribute to and/or assist in the establishment of internal/external resource sites
Qualifications

Strong written and oral communication skills
Experience in proofreading skills, adhering to established best practices and technical style guides
Effective networking skills and ability to cultivate collaborative partnerships with cross-functional teams and senior leaders/management
Solid project management skills, leading multiple communications initiatives and taking full accountability for communications deliverables and project workstreams supporting business lines and regulatory/change programs
Focused commitment to elevating overall client experience through thoughtful engagement strategies and compelling communications
Demonstrated experience with formal internal and external business communications, including FAQs, talking points, presentations, newsletters, etc.
Flexible approach to duties and scope of delivery is essential, with the ability to manage multiple priorities and deadlines, supporting individual business lines as well as global enterprise-wide initiatives
Ability to proactively identify obstacles and recommend solutions, particularly within the context of a global, matrix financial services firm with multiple client touchpoints
Demonstrated track record in developing and executing client communications strategies to internal and external audiences across a variety of channels, including digital and social
Deep and broad business acumen; solid understanding of financial services industry a plus
Experience working in a global, matrixed organization and shared accountability in a cross-regional team environment
5-7 years of professional experience in corporate communications, preferably within the financial services industry
Bachelor's degree or the equivalent combination of work experience required
Reference : Client Communication Manager jobs

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