Job Purpose:
To support the Program Coordinator (External Care Coordinator) in reaching out to plan members, thereby providing the education and support the members need in order to manage and improve their health. The Community Outreach Coordinator (Promotora) will assist the Program Coordinator to identify trends and prioritize and recommend improvements. EPIC patients will be prioritized, but all lines of business will be serviced by the Community Outreach Coordinator (Promotora). Additional duties may be added as needed throughout the employment term and due to the company’s growth.

Job Duties & Responsibilities:
• Conduct home visits and/or phone contact for member survey completion.
• Complete home visits for those members who are missing information or need updated info.
• Conduct home visits for members in need of follow up.
• Acquire information needed to close GAPs and help improve outcomes in members.
• Establish and nurture relationships with members in order to maximize interactions and health outcomes.
• Collaborate with EPO and provider offices to identify members in need of follow up.
• Daily review of email to review, prioritize and schedule outreach for members.
• Conduct welcome calls for new members, verify information and schedule appointments.
• Weekly meetings with Program Coordinator to review activity and plan for the following week.
• Conduct reminder calls for members to verify prescriptions were picked up, ordered, or if assistance is needed in any of these..
• Participate in EPO training sessions and meetings as requested.
• Maintain exceptional communication with EPO and provider staff.
• Other duties as assigned.

Reference : Community Outreach Coordinator (Promotora) jobs

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