Customer Call Rep needs 1+ years’ experience
Customer Call Rep requires:
 Monday to Friday 8am to 4:30pm
 Has developed specialized skills or is multi-skilled through job-related training
 Completes a variety of atypical assignments
 May solve problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutions
 Completes work with a limited degree of supervision
 Acts as an informal resource for colleagues with less experience
 May lead a team in the performance of a variety of tasks that are generally routine
 May have specialized external certification (technical roles)
Customer Call Rep duties:
 Responds to telephone inquiries and complaints using standard scripts and procedures
 Gathers information, researches/resolves inquiries and logs customer calls
 Communicates appropriate options for resolution in a timely manner
 Informs customers about services available and assesses customer needs
 Prepares standard reports to track workload, response time and quality of input

Reference : Customer Call Rep, PAYS $15/HR jobs

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