Technology Incident Manager Analyst needs 3+ years of experience in incident management, risk management, or a related field
Technology Incident Manager Analyst requires:
 Charlotte-NC, Dallas-TX, Iselin-NJ, NY, Broomfield-CO
 Working Days Thursday to Tuesday
 Shift Time 10 pm to 7am
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in incident management, risk management, or a related field.
• Strong knowledge of incident management processes, tools, and techniques.
• Experience in coordinating incident response teams and managing incidents through to resolution.
• Excellent analytical and problem-solving skills, with the ability to identify and assess risks and develop preventive measures.
• Strong communication and interpersonal skills, with the ability to communicate technical information to non-technical stakeholders.
• Ability to work under pressure and prioritize competing demands.
• ITIL Foundation certification is a plus.
• Experience with ServiceNow or similar incident management tools is a plus

Technology Incident Manager Analyst duties:
• Incident Management: Manage technology incidents, including identification, assessment, prioritization, escalation, and resolution.
• Risk Management: Identify, assess, and mitigate technology risks to ensure the security, reliability, and availability of technology systems and services.
• Preventive Measures: Develop and implement preventive measures to minimize the likelihood of incidents and mitigate their impact.
• Communication: Communicate incident status updates to relevant stakeholders, including IT teams, business units, and senior management.
• Incident Response: Coordinate the incident response process, including conducting root cause analysis, identifying remediation actions, and implementing changes to prevent similar incidents.
• Process Improvement: Continuously review incident management processes to identify opportunities for improvement and implement changes accordingly.
• Documentation: Maintain documentation of incidents, including incident reports, post-incident reviews, and remediation actions.
• Training: Develop and deliver incident management training to IT teams and other stakeholders.
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Reference : Technology Incident Manager Analyst, PAYS $66/HR jobs

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